Jpok Privacy Policy — Your Data, Our Responsibility

01 Introduction

Jpok (https://jpok.bet) is a trusted online Sports Betting platform in Bangladesh. We believe your privacy is a fundamental right — not just a legal obligation. This Privacy Policy explains what data jpok collects, why we collect it, and how it is used and protected.

By using the jpok website or mobile app, you agree to this privacy policy. Any changes to the policy will be announced on the website, along with the date the updated policy takes effect.

This Privacy Policy governs jpok's Terms & ConditionsRead in conjunction with. Together, both documents form the legal basis of the relationship between jpok and you.

02 What Types of Data We Collect

Jpok collects two types of data — information you provide directly, and information collected automatically through your use of the platform.

We only collect information that is genuinely necessary to provide our services. Collecting unnecessary or excessive data is against jpok's policy.

03 Purpose of Data Collection

Jpok uses your information for the following purposes. Each purpose is clearly defined and directly related to your experience on the platform.

• Account management: Completing registration, securing your login, and maintaining your profile.
• KYC verification: Verifying your age and identity, as required by law for betting services.
• Payment Processing: Processing deposits and withdrawals securely and maintaining transaction records.
• Customer support: Resolving your complaints, questions, and issues promptly.
• Fraud Prevention: Detecting unusual activity and maintaining the security of the platform.
• Service improvement: Analyzing your usage patterns to improve jpok's services.
• Marketing: Sending relevant offers and promotions with your consent.
• Legal Obligations: Ensuring regulatory reporting and compliance obligations are met.

04 Cookies & tracking technologies

Jpok uses cookies and similar tracking technologies on its website and app. These help enhance your browsing experience and keep the platform running smoothly.

You can disable or delete cookies at any time through your browser settings. Please note, however, that disabling essential cookies may prevent certain key features of jpok from functioning properly.

05 Data Sharing & Third Parties

Jpok does not sell or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Payment partners such as bKash, Nagad, and Rocket receive only the information required to complete a transaction.
• KYC services: Required documents may be shared with authorized agencies for identity verification purposes.
• Legal Authorities: Information may be disclosed to government authorities under a court order or legal obligation.
• Technology Partners: Technology providers may process limited data for server hosting and analytics services.
• Business Changes: In the event of a company merger or acquisition, your data may be transferred — but you will be informed beforehand.

06 Data Retention Period

Jpok retains your data for as long as necessary to provide our services or to meet legal obligations. Some information may be kept for a specified period even after your account is closed.

• Active account data: retained for as long as the account remains active.
• Financial transaction records: minimum 5 years, as required by law.
• KYC documents: 3 years after account closure.
• Customer support communications: 2 years.
• Website logs and analytics data: 1 year.

Once the retention period expires, data is securely deleted or anonymized. You may also request account deletion at any time, though some data may need to be retained for legal reasons.

07 Your Privacy Rights

As a jpok user, you have several important rights over your personal data. To exercise any of these rights, contact us at support@jpok.bet.

08 Security Measures

Jpok employs industry-standard technical and organizational measures to protect your information. We treat data security as an ongoing process and regularly review our security practices.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): You can enable 2FA on your account for an extra layer of security.
• Firewall & DDoS Protection: Our servers are equipped with advanced firewalls and intrusion prevention systems.
• Regular Security Audits: Third-party experts regularly conduct security audits of jpok.
• Data center security: Servers are housed in data centers meeting international security standards.
• Staff Training: All jpok staff are trained to comply with data protection policies.

09 Protection of Minors

Jpok is strictly prohibited for anyone under the age of 18. We do not collect or store any data from minors. Age is verified through KYC checks during the registration process.

If you suspect a minor has created an account on jpok, or if you have concerns as a parent or guardian, contact us immediately at support@jpok.bet. The account will be closed and all associated data will be deleted.

10 Contact & complaints

For any questions or concerns about this privacy policy, or to exercise your rights, please contact us through the following:

• Email: support@jpok.bet
• Subject: Send a message with the subject "Privacy Request".
• Live chat: Reach us directly through the website or app.
• Response time: Typically within 3 business days.

This Privacy Policy may be updated from time to time. For any significant changes, jpok will notify you via email or an in-platform notification.